IT Support for Schools

Making Technology Work in the Classroom

IT Support Services for Education

Education IT’s service desk staff have been delivering IT support services to organisations large and small for over 25 years. Our team are experienced, knowledgeable, but most importantly friendly and approachable.

We understand that schools work differently than businesses and that an issue with classroom technology can have a massive effect of the delivery or quality of a lesson. We therefore work closely with schools to ensure that the technology that they are using is configured in the most reliable way, is as simple as possible and that when things do go wrong they’re dealt with quickly, efficiently and without the need to lots of call backs.

We provide remote and telephone support that includes the ability for us to monitor and remote control the equipment within the school and we can support the whole range of technologies that you use, from PC and Laptop, through Interactive boards, tablets, iPads, Mac and even the back office systems.

We want to make a difference to Primary education, that’s why all of our Support Contracts are provided with access to our STEM Workshop Program, giving Primary School pupils access to inspiring technology sessions.

Remote Support
Proactive Monitoring
Onsite Support
Education Technology
Systems Administration

Education IT has a team of skilled support engineers that are ready to deal with any IT related issues that you are experiencing. Our staff are friendly, knowledgeable and most importantly realise the importance of getting your IT systems working how you need them to. We’re happy talking to you no matter what your level of IT knowledge and won’t bombard you with technical jargon.

Education IT understand the impact that an IT issue can have to the delivery of a lesson, or the level of pupil engagement. We’ll work hard to ensure that all the systems you need are in good condition and we’ll fix things quickly in the event of a problem.

We use industry leading remote control software that will allow us to connect to your computer or server environment, meaning we can fix things quickly and efficiently without you having to wait for an engineer to be available to visit your site.

We take the security of your systems seriously and you’ll always know when we’re connected to you and you’ll be able to see what our staff are doing.

We work with most of the providers of MIS systems found in schools and we’ll help you ensure that you’re getting the support you need to complete all your back office tasks.

We’re just as happy dealing with complex infrastructure issues as we are user support queries and even those simple “how do I?” queries that can slow you down.

Education IT are the specialist IT Support Provider for Schools, contact us now to find out how we can help.

We’ll proactively monitor all of your IT systems to make sure that they’re in the best of health. We’ll check that all of your services are working properly, monitor the success of your backups and ensure that all of your devices are protected from viruses.

Our team work around the clock to respond to alerts on your systems and then proactively diagnose any issues and work to resolve them in the least impactful way.

We can monitor pretty much anything that’s IP-enabled, meaning you can be confident that you can rely on your systems to be available whenever you need them.

We have a team of friendly, knowledgeable staff that are ready to attend your site to fix any critical issues, or things that can’t be fixed remotely.

We’ll maintain your interactive whiteboards and pupil laptops / tablets, and ensure that you have access to all the software tools you need.

We can also provide regular onsite presence to supplement or even act as your IT department, from as little as a day per month through to full-time resource working on your site, Education IT are able to provide a reliable high quality service.

Education IT work with our School customers to ensure that the technology used for educating pupils is working when you really need it to. We partner with most manufacturers of interactive displays, can assist with management and support of classroom laptops and tablets and can support your use of visualisers and other audio / visual technologies.

Our Service Desk and Technical staff are knowledgeable but retain a friendly and human approach to all technical areas. We help make sure things are working well and can help with everything from configuration to “how do I? type issues”.

We’re passionate about making Technology in Education work better.

Education IT take on the administrative overhead of running your IT estate. We can manage all of your back-end systems regardless of whether they are based on your site or in the Cloud.

We’ve managed Office 365 environments with thousands of users, and can take away the hassle of adding users, dealing with leavers and ensuring that everything links back to your MIS platform. We’re confident that we can save you time and money by removing administrative burden.

We can work with you to create processes to simplify all the time-consuming management and admin that you currently do. Our experience will help us to recommend improvements or performance tuning to improve your IT experience.

Remote Support: Education IT has a team of skilled support engineers that are ready to deal with any IT related issues that you are experiencing. Our staff are friendly, knowledgeable and most importantly realise the importance of getting your IT systems working how you need them to. We’re happy talking to you no matter what your level of IT knowledge and won’t bombard you with technical jargon.

Education IT understand the impact that an IT issue can have to the delivery of a lesson, or the level of pupil engagement. We’ll work hard to ensure that all the systems you need are in good condition and we’ll fix things quickly in the event of a problem.

We use industry leading remote control software that will allow us to connect to your computer or server environment, meaning we can fix things quickly and efficiently without you having to wait for an engineer to be available to visit your site.

We take the security of your systems seriously and you’ll always know when we’re connected to you and you’ll be able to see what our staff are doing.

We work with most of the providers of MIS systems found in schools and we’ll help you ensure that you’re getting the support you need to complete all your back office tasks.

We’re just as happy dealing with complex infrastructure issues as we are user support queries and even those simple “how do I?” queries that can slow you down.

Education IT are the specialist IT Support Provider for Schools, contact us now to find out how we can help.
Proactive Monitoring: We’ll proactively monitor all of your IT systems to make sure that they’re in the best of health. We’ll check that all of your services are working properly, monitor the success of your backups and ensure that all of your devices are protected from viruses.

Our team work around the clock to respond to alerts on your systems and then proactively diagnose any issues and work to resolve them in the least impactful way.

We can monitor pretty much anything that’s IP-enabled, meaning you can be confident that you can rely on your systems to be available whenever you need them.
Onsite Support: We have a team of friendly, knowledgeable staff that are ready to attend your site to fix any critical issues, or things that can’t be fixed remotely.

We’ll maintain your interactive whiteboards and pupil laptops / tablets, and ensure that you have access to all the software tools you need.

We can also provide regular onsite presence to supplement or even act as your IT department, from as little as a day per month through to full-time resource working on your site, Education IT are able to provide a reliable high quality service.
Education Technology: Education IT work with our School customers to ensure that the technology used for educating pupils is working when you really need it to. We partner with most manufacturers of interactive displays, can assist with management and support of classroom laptops and tablets and can support your use of visualisers and other audio / visual technologies.

Our Service Desk and Technical staff are knowledgeable but retain a friendly and human approach to all technical areas. We help make sure things are working well and can help with everything from configuration to “how do I? type issues”.

We’re passionate about making Technology in Education work better.
Systems Administration: Education IT take on the administrative overhead of running your IT estate. We can manage all of your back-end systems regardless of whether they are based on your site or in the Cloud.

We’ve managed Office 365 environments with thousands of users, and can take away the hassle of adding users, dealing with leavers and ensuring that everything links back to your MIS platform. We’re confident that we can save you time and money by removing administrative burden.

We can work with you to create processes to simplify all the time-consuming management and admin that you currently do. Our experience will help us to recommend improvements or performance tuning to improve your IT experience.

Education IT is a trading name of Carbon Cloud Ltd.